Terms of Service

Effective date: March 28, 2026

These Terms of Service ("Terms") govern your use of the DialIt service provided by Lautaro Figueroa LLC ("DialIt," "we," "us," or "our") at dialit.io (the "Service").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What DialIt Does

DialIt is an AI-powered service that makes real phone calls on your behalf. You describe a task (such as scheduling an appointment, canceling a subscription, or asking a business a question), and our AI agent calls the phone number you provide, conducts the conversation, and reports back to you with a transcript, recording, and summary.

Important things to understand:

• The AI acts on your behalf but is not a human. The businesses and individuals it speaks with will be informed that they are speaking with an AI assistant.
• The AI will never commit to anything on your behalf (confirm an appointment, agree to terms, authorize a payment) without your explicit approval. This is a core design principle of the Service.
• The AI provides its best effort to accomplish your requested task, but outcomes depend on factors outside our control (the business's availability, policies, phone system, etc.).

2. Eligibility

To use DialIt, you must:

• Be at least 13 years of age. If you are between 13 and 17 years old, you must have the consent of a parent or legal guardian to use the Service, and your parent or guardian must agree to these Terms on your behalf
• Have the legal capacity to enter into these Terms (or have a parent or legal guardian with such capacity who consents on your behalf)
• Provide accurate and complete account information

The Service is available worldwide. However, phone calls are currently limited to US phone numbers. We may expand to additional countries in the future.

3. Your Account

3.1 Account Creation

You can create an account using your email address and password or through Google OAuth. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.2 Account Security

Notify us immediately at hello@dialit.io if you believe your account has been compromised. We are not liable for any loss arising from unauthorized use of your account.

3.3 One Account Per Person

Each account is for a single individual. You may not share your account credentials with others or create multiple accounts to circumvent usage limits.

4. How the Service Works

4.1 You Direct the AI

You provide instructions to the AI through a chat interface. The AI will:

• Ask clarifying questions if needed
• Plan the phone call based on your instructions
• Make the call to the phone number you provide
• Navigate phone menus and conversations on your behalf
• Report back with results, a transcript, and a recording

4.2 Approval Gates

Before the AI commits to anything during a call (such as confirming an appointment time or agreeing to a service), it will pause and ask for your approval. You can approve, reject, or modify the proposed action.

If you do not respond to an approval request within a reasonable time, the AI will politely end the call or ask to call back — it will never make a commitment without your explicit consent.

4.3 Call Recording

All calls made through DialIt are recorded. The AI discloses the recording at the start of every call. Recordings, transcripts, and reports are stored in your account for your review. See our Privacy Policy for details on how recordings are handled.

4.4 AI Limitations

The AI is not perfect. It may:

• Misunderstand part of a conversation
• Have difficulty with unusual phone menus or automated systems
• Encounter situations it cannot handle
• Experience technical issues (call drops, audio quality problems)

When the AI cannot complete a task, it will tell you what happened and why. We will never fabricate a successful outcome. If the AI is uncertain about what happened during a call, it will say so.

5. Acceptable Use

5.1 You May Use DialIt To

• Schedule, reschedule, or cancel appointments
• Ask businesses questions about their services, hours, or policies
• Handle routine administrative calls (insurance inquiries, utility services, etc.)
• Cancel subscriptions or memberships
• Dispute charges or resolve billing issues
• Any other lawful purpose where making a phone call on your behalf is appropriate

5.2 You May NOT Use DialIt To

• Make harassing, threatening, or abusive calls
• Make calls for the purpose of fraud, deception, or impersonation
• Impersonate another person or make calls without their authorization
• Make telemarketing or spam calls
• Make calls that violate any applicable law or regulation
• Overwhelm or disrupt businesses with excessive or repeated calls
• Make calls to emergency services (911)
• Make calls for illegal purposes
• Attempt to circumvent usage limits through multiple accounts or automated scripting
• Use the Service to violate any third party's rights

We reserve the right to suspend or terminate your account if we determine you are using the Service in violation of these Terms.

6. Subscription Plans and Billing

6.1 Plans

DialIt offers the following subscription tiers:

Annual billing is available at a discount: Personal at $15/month ($180/year) and Pro at $32/month ($384/year).

All plans include full call transcripts, recordings, reports, email notifications, and user-controlled retries on failed calls. Scheduled calls and multi-call tasks are available on Personal and Pro plans.

6.2 Usage Measurement

• Billing is based on connected call duration, measured by our infrastructure (not determined by the AI)
• Duration is rounded up to the nearest 0.1 minute (6 seconds)
• Calls under 15 seconds are not charged (grace period for failed connections)
• Failed calls (SIP errors, no connection) are billed at 0 minutes
• Each call in a multi-call task is measured independently
• Retries use minutes like any other call
• Unused minutes do not roll over to the next billing period

6.3 No Charge for Failures

If DialIt fails to complete your request due to a system error, connection failure, or our own technical issue, 0 minutes are billed. Additionally, any call lasting under 15 seconds is treated as a failed connection and billed at 0 minutes (grace period).

What counts as a failure (0 minutes billed):

• The call could not connect (network errors, invalid phone numbers, SIP failures)
• The call lasted under 15 seconds (grace period)
• DialIt got stuck in a phone menu and had to hang up
• A system error on our end prevented the call from completing
• The call reached voicemail (the task was not accomplished)

What is not a failure (minutes are billed):

• The business answered but could not help (e.g., "We are fully booked until next month")
• The business answered but their answer was not what you hoped for
• You canceled the call mid-conversation

6.4 Overage

• Free tier: Hard cap at 15 minutes per month. When minutes are used up, you cannot make calls until the next billing period.
• Paid tiers: You are never blocked. When you exceed your included minutes, additional usage is billed at your tier's overage rate ($0.10/min for Personal, $0.08/min for Pro). Overage is billed at the end of your billing period.

6.5 Payment Processing

Payments are processed by Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis (monthly or annually, depending on your selection).

6.6 Plan Changes

• Upgrades: Take effect immediately. You will be charged a prorated amount for the remainder of your current billing period.
• Downgrades: Take effect at the end of your current billing period.
• Cancellation: You can cancel at any time from your account settings. Your access to paid features continues until the end of your current billing period, at which point your account reverts to the free tier.

6.7 Refunds

• We do not generally offer refunds for subscription payments already made.
• If you experience a billing error or are charged incorrectly, contact us at hello@dialit.io and we will resolve it.
• Failed calls are always billed at 0 minutes (see Section 6.3).
• For extraordinary circumstances, contact us and we will work with you in good faith.

6.8 Price Changes

We may change our pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing period after the notice period. If you do not agree with a price change, you may cancel before it takes effect.

7. Priority and Queue System

When multiple calls are queued for dispatch, calls are prioritized based on:

1. New user priority: Every user's first 5 calls receive the highest priority, regardless of plan tier. This ensures you get the best experience while evaluating the Service.
2. Plan tier: Pro > Personal > Free for calls after the first 5.
3. Order received: Within the same priority level, calls are dispatched in the order they were requested.

This means that during busy periods, free tier calls may experience longer wait times than paid tier calls.

8. Retries

If a call ends without reaching its goal due to a temporary issue (busy signal, no answer, business closed, voicemail), DialIt will inform you and offer options:

• Retry now — immediately try the call again
• Schedule for later — pick a specific time for the retry (available to all tiers for retries of failed calls)
• Skip — give up on this call
• Each retry uses minutes like any other call
• You can cancel pending scheduled retries at any time
• Failed retries (under 15 seconds or no connection) are billed at 0 minutes

9. Intellectual Property

9.1 Our Service

DialIt, its software, design, content, and branding are the property of Lautaro Figueroa LLC. You may not copy, modify, distribute, or reverse engineer any part of the Service.

9.2 Your Content

You retain ownership of the information you provide to DialIt (task descriptions, personal details, preferences). By using the Service, you grant us a limited license to use this information solely for the purpose of providing and improving the Service.

9.3 Call Data

Call recordings, transcripts, and reports generated through the Service are your data. You can access them at any time through your account.

10. Disclaimers

10.1 The Service Is Provided "As Is"

DialIt is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• The AI's ability to complete any specific task
• The accuracy of transcripts or reports
• Uninterrupted or error-free service
• The availability of any business or individual you ask us to call
• The outcome of any phone call

10.2 No Guarantee of Outcomes

We cannot guarantee that:

• The AI will successfully complete every task you request
• Businesses will be available, cooperative, or willing to help
• Appointments will be available at your preferred time
• The information obtained during a call is accurate (the AI reports what it hears, but the business may provide incorrect information)

10.3 Not a Substitute for Professional Advice

DialIt is a task execution service, not a provider of legal, medical, financial, or other professional advice. The AI relays information it receives during calls but does not evaluate whether that information is correct or appropriate for your situation.

11. Limitation of Liability

To the maximum extent permitted by law:

• Lautaro Figueroa LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
• We are not liable for any actions taken by businesses or individuals during calls made through the Service.
• We are not liable for any commitments, agreements, or representations that were not approved by you through the approval gate system.

12. Indemnification

You agree to indemnify and hold harmless Lautaro Figueroa LLC from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Any task you direct the AI to perform
• Any information you provide that is inaccurate or misleading

13. Account Suspension and Termination

13.1 By You

You can delete your account at any time by contacting us at hello@dialit.io. Upon deletion, your data will be removed in accordance with our Privacy Policy.

13.2 By Us

We may suspend or terminate your account if:

• You violate these Terms or our Acceptable Use policy
• You engage in abusive, fraudulent, or illegal activity
• Your payment method fails and is not resolved within a reasonable period
• We determine, in our sole discretion, that your use of the Service poses a risk to us, our infrastructure, or other users

We will make reasonable efforts to notify you before suspension or termination, except in cases of serious violations where immediate action is necessary.

13.3 Effect of Termination

Upon termination:

• Your access to the Service will be revoked
• Pending or in-progress calls will be stopped
• Your data will be handled in accordance with our Privacy Policy (you can request a data export before termination)

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute, you agree to contact us at hello@dialit.io and attempt to resolve the issue informally. Most concerns can be resolved quickly through direct communication.

14.2 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

14.3 Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in the State of Texas or remotely, at your election.

14.4 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in a class action, class arbitration, or representative proceeding.

14.5 Small Claims Exception

Either party may bring an individual action in small claims court if the claim qualifies.

15. Communications from DialIt

By creating an account, you agree to receive:

• Transactional emails: Call completion notifications, approval requests, account-related communications
• Service announcements: Important updates about changes to the Service, Terms, or Privacy Policy

We do not send marketing or promotional emails without your explicit opt-in consent.

16. Third-Party Services

The Service relies on third-party providers for infrastructure (see our Privacy Policy for the full list). We are not responsible for the availability, performance, or practices of these third-party services. Your use of Stripe for payments is subject to Stripe's terms of service.

17. Modifications to the Service

We may modify, update, or discontinue features of the Service at any time. For material changes that negatively affect your paid subscription, we will provide at least 30 days' notice and you may cancel before the changes take effect.

18. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last updated" date at the top of this page
• We will notify you by email or through the Service
• Your continued use of the Service after changes take effect constitutes acceptance

If you do not agree to updated Terms, you may close your account.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Lautaro Figueroa LLC regarding your use of the Service.

21. Contact Us

If you have questions about these Terms, contact us:

Lautaro Figueroa LLC
Email: hello@dialit.io
Website: https://dialit.io